AI that transforms customer
conversations into
competition review

Book Demo

A fresh approach to hearing what your customers are really saying

Get a unified view of the voice of your customers (VoC) 10x faster

Cruxx unifies all your customer feedback across platforms and channels and automatically analyzes feedback at scale to deliver granular, actionable insights — at speeds not humanly possible. Find out what your customers really want across all your business teams and functions. Track sentiments, insight trends and competition intel — all in one dashboard.

Unified VoC Dashboard

Surface accurate insights that are actionable to boost metrics

Our deep learning AI analyzes all your feedback data at scale, providing actionable insights like customer pain points, product gaps and technical issues to help drive strategy across CX, product and operations teams.

Actionable Insights Dashboard

Measure the impact of the changes you make

View patterns and trends across insights and set KPIs to track the impact of your CX changes. Get automated highlights, summaries, anomalies bubbled up to you so you don't have to do the manual work of figuring out what to focus on.

Measure Impact Dashboard
★★★★★
Cruxx.ai is truly a game-changer. Its ability to pinpoint bugs and feature requests has significantly enhanced our efficiency in problem discovery and prioritization. Our Product Managers are empowered to focus on strategic improvements, identify hot spots in product functionality, and align enhancements with user needs seamlessly — accelerating our roadmap planning and deepening our connection with our user base.
RK
Ritesh Krishna
CPO Office, Meesho

Analyze competition with a fresh new approach

Elevate your competitive edge by directly benchmarking your customer insights against your competition on key metrics such as sentiment, strengths, weaknesses, ratings, and more. Dive deep into comparative analytics to uncover actionable intelligence that propels your business forward.

Competition Scores
Your Brand
Competition 1
Competition 2

Unlock an insights-driven plan to improve NPS

Supercharge your NPS analysis with AI. NPS surveys are a goldmine of data that is usually untapped. Go beyond basic analysis of your structured survey responses and gain insights into your detractors and what you can do to convert them to promoters.

NPS Detractors Analysis

Understand the voice of your customers

Understand the voice of your customers with customer feedback analytics

Cruxx uses advanced AI to automatically analyze feedback at scale to learn what your customers really think about your products and service — so you don't have to waste time manually analyzing data.

Customer Feedback Analytics

Cut through the noise on social media

Cruxx's intelligent technology parses through all your customer's comments on your social pages, app reviews and mentions of your brand, to surface meaningful insights and CX analytics.

Social Media Analytics

Discover a new insights-driven plan to boost NPS

Supercharge your NPS analysis with AI. Qualitative responses in NPS surveys are a goldmine of data that is usually untapped. Go beyond basic analysis of structured survey data.

NPS Analysis

Transform unstructured feedback into product insights

Cruxx uses advanced AI to automatically analyze product feedback at scale, revealing what customers like or dislike about your product and identifying the features they want the most.

Product Feedback Analytics

Tap into the full potential of your customer feedback

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Custom AI Model

Create custom AI models and taxonomies tailored to your business needs.

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Team View

Views for business function teams across CX, product, and operations.

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Sentiment Score

Each phrase in your customer feedback is analyzed to detect underlying sentiment.

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Trends & KPIs

All feedback, categories and insights get a score to track trends and set progress KPIs.

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Languages

Analyze feedback in over 130 languages, even Hinglish.

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Keyword Tracker

Track keywords and search for phrases in raw feedback.

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Early Signal Alerts

Catch bugs and other issues before they blow up.

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Leadership Summary

High level summary and highlights of all your feedback for management.

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Auto-Categorization

Feedback automatically categorized into themes, business units and functions.

Get a free personalised demo

We'd love to learn more about your goals, give you a tour of our platform, and explore how Cruxx can help you truly understand your voice of customer.